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CALIDAD TOTAL EN LA GESTION DE SERVICIOS

ZEITHAML, VALARIE A. Y OTROS

CALIDAD TOTAL EN LA GESTION DE SERVICIOS - 0 - MADRID DIAZ DE SANTOS 1993 - 256 pag 21 cm - 0 0 .

LIDERAZGO-CONSUMIDOR/DEFICIENCIA-SERVICIOS

ISBN: 84-7978-061-4

Subjects--Topical Terms:
CIENCIAS APLICADAS

Dewey Class. No.: 658.568 / Z61

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